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Email a prisoner / neatPhone FAQ’s

How can email a prisoner work?

It is possible to deliver communications to a prisoner through the site, it requires merely a short while to join and, the message gets sent to the jail. Our sophisticated systems permit you to compose a message, press ’send’ and stay straight right back, within the knowledge the e-mail will likely be delivered every day, properly and securely to your jail of one’s option and within the mail that is next within the jail. From all corners for the globe you can now remain in experience of prisoners, all for 40 pence per message. Particular establishments ( see list here ) supply you with the choice to receive an answer from your own recipient which is why there clearly was a additional cost of 25 pence you will find counters underneath the message that will help you keep count nevertheless they defintely won’t be enforced before you distribute the message

How come you charge for communications?

You can find operating prices for this solution. We provide paper, envelopes, equipment and ink into the establishment to help you to print the incoming and reply messages as well as picture attachments

Some establishments have the communications through the kiosk or devices that are in-cell. Our company is charged an ongoing solution charge for every single message received in the kiosk/in-cell device

We offer the program make it possible for the solution also a friendly help group and then we are often developing and enhancing our internet sites

Perform some prisoners need to spend for the e-mails?

The e-mail a prisoner solution is wholly totally free to your prisoners and also the prisons

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How can I Sign Up?

Get, click ‘Sign Up’ and proceed with the prompts. You shall get an activation website website link via e-mail, you’ll want to active your account just before have the ability to deliver an email

How do you include credit to my account?

Once you are logged in, go through the ‘purchase Credit’ under ‘Menu’

Either.

Go into the amount you want to credit (min quantity ВЈ5.00 if utilizing a credit/debit card)*. Find the option ‘credit/debit card’ check your address details and then click ‘Add credit to account’. You’ll be taken up to a protected web page to enter your card details and verify or cancel the deal. *You may credit an inferior quantity if you’re spending by Cheque or Postal purchase.

Or.

Simply Click on ‘Overseas payment’ therefore the amount you intend to credit your bank account, record the reference quantity plus the bank having to pay in details that is shown then, visit your bank and work out the re re payment into our account making use of the details supplied as well as, quoting the guide quantity.

Or.

If you should be unable to add credit for your requirements utilizing a debit or bank card or perhaps you desire to include less that ВЈ5, you’ll be able to do this by delivering a cheque or postal purchase within the post. We have been additionally in a position to accept money but we highly advise just cash that is sending you simply cannot make use of just about any method and just by recorded distribution.

To pay by some of these methods merely head to ‘Buy Credit’ go into the amount you would like of credit, choose ‘postal order/cheque/cash’ and then click ‘Add credit to account’. You shall then be given a reference quantity. You have to add this true quantity, your title and target once you deliver your re re re payment. Please make all cheques and orders that are postal to Unilink tech Services and deliver to:

Unilink Technology Solutions

E-mail a Prisoner will perhaps not charge a fee any processing fee therefore in the event that you add ВЈ10 for your requirements then you’ll definitely obtain the full ВЈ10. Spending by one of these simple practices there clearly was no minimum amount as possible include for your requirements.

How can I alter my email address?

If you wish to improve your current email address please deliver a message saying the e-mail address currently registered aided by the system and also the current email address you want to change it out to. This e-mail must result from the email that is old or we are going to never be capable of making the alteration.

How can I alter my password?

To improve your password very first log into the account then choose the “Change Password” choice through the top side that is left-hand. With this web web page you shall manage to enter the new password

Just how do I edit/check my recipient’s information?

Click ‘My recipients’ select ‘edit’ replace the location and/or jail quantity and ’save changes’

We usually do not hold any given information regarding recipients whereabouts. In case your receiver happens to be utilized in a location that is new you will have to change the information on your bank account. Please see above for directions

Just how do I include my recipient?

Head to ‘My Recipients’ from the menu, ‘Add New Recipient’ by entering their details when you look at the columns supplied. Click ‘Add Recipient’ to save lots of their details.

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